At Bowan Consulting, we strive to provide high-quality marketing and consulting services that meet the expectations of our clients. Our goal is to ensure satisfaction and deliver measurable results. This Refund Policy outlines the terms under which refunds may be provided, ensuring clarity, transparency, and fairness for our clients.
Scope of This Policy
This Refund Policy applies to all services provided by Bowan Consulting, including but not limited to:
- Digital marketing campaigns
- Brand strategy and development
- Social media management
- Content creation and management
- Analytics and reporting services
- Consulting and advisory services
By engaging our services, clients agree to the terms outlined in this Refund Policy.
Service Satisfaction and Refund Eligibility
Bowan Consulting is committed to delivering services that meet the agreed-upon objectives. Refunds are considered under the following conditions:
- Non-Delivery of Services:
If Bowan Consulting fails to deliver a service as outlined in the signed service agreement, clients may request a full refund for the undelivered portion of the service. - Service Errors or Deficiencies:
If the services provided do not meet the agreed-upon scope or quality standards, clients must notify Bowan Consulting within 7 business days of service delivery. We will work to rectify the issue. If the issue cannot be resolved to mutual satisfaction, a partial or full refund may be issued based on the nature of the service and the work completed. - Prepaid Packages or Retainers:
For prepaid services or retainers, unused portions of the service may be eligible for a refund if the client terminates the service agreement in accordance with our cancellation terms.
Non-Refundable Circumstances
Refunds will not be provided in the following cases:
- Services that have been fully delivered and accepted by the client.
- Delays or issues caused by the client, such as failure to provide required information or approvals.
- Results-based expectations that are outside the control of Bowan Consulting, such as market fluctuations or external platform changes.
- Any discounts, promotions, or package deals where terms and conditions specify non-refundable policies.
Refund Process
To request a refund, clients should follow these steps:
- Contact Bowan Consulting using the details provided below, clearly specifying the reason for the refund request.
- Provide supporting documentation or evidence if applicable (e.g., copies of agreements, email correspondence).
- Allow up to 14 business days for Bowan Consulting to review the request.
- If the refund is approved, it will be processed via the original payment method within 7–10 business days.
Bowan Consulting reserves the right to review and approve all refund requests at its discretion.
Communication and Dispute Resolution
We encourage clients to communicate any concerns promptly so that issues can be resolved amicably. In the unlikely event of a dispute regarding refunds, Bowan Consulting will engage in good faith discussions to reach a mutually acceptable resolution.
Contact Us
For refund inquiries, questions, or assistance with services, please contact us:
Bowan Consulting
- Address: 134 Baillie Cove, Saskatoon, SK S7T 0A3, Canada
- Phone: +1 306-240-5512
- Email: [email protected]
